How a best practice in software documentation helped me be vulnerable and build trust — When I joined my team in 2020, I had not stepped foot in the office let alone met a co-worker in real life. I was having a difficult time feeling connected, reading people, and opening up. …

Prompts courtesy of the Daily UX Writing Challenge — Originally posted as a Medium Series on September 10, 2019 Day 1 Scenario A traveler is in an airport waiting for the last leg of a flight home when their flight is canceled due to a severe storm at their destination. Challenge How does her airline app tell her this and what does it…

16 “best practices” I hate — I collect pet peeves. And none bother me more than questionable UX writing. Every time I come across bad product copy or misleading advice, I add it to my collection. Each one proves how vital and subjective writing is. (And why it should be left to the professionals.) To borrow…

Hard-won wisdom from the product trenches — Though in its infancy, UX writing has been thoroughly vetted. Hundreds of articles cover what it is, how to do it, and why it matters. And I consumed them like a box of Thin Mints: one by one until I had a throbbing headache. Now that I have some experience…

It’s easier than you might think — Words are fundamental to communication — on and off the web. And because a significant component of digital accessibility is about making all content available as text, writers have one of the most substantial impacts on creating accessible experiences. Basics We’ve all experienced frustrating — or even debilitating — experiences online…

An easy-to-follow guide to AA compliant content — Written content Avoid referring to content by sensory characteristics: Shape Size Screen location Orientation Sound Color Label form fields. Structure and formatting Write headings and labels that explain or describe the content that follows. Navigation Provide copy for webpage titles. Use consistent terms on navigation-related buttons and links. Write descriptive link text.

This is a transcript of a talk I gave at the Content Strategy SF Bay Area Meetup at Airbnb. The power of the Web is in its universality. Access by everyone, regardless of disability, is an essential aspect. This is a quote from Tim Berners-Lee, the inventor of the Web…

A hotbed of inspiration, education, and obsession — Articles and how-tos 2021 Here’s how to become a UX writer in 2021 How to become a better UX writer in 2021 Accessibility 3C of interface design: color, contrast, content 7 guidelines for writing accessible microcopy Accessibility for teams Accessible design: how to make this world a better place for all Adding alt text descriptions …